For 20 years, I translated between customers and engineers. Now I architect decision systems with AI. But here's the catch: you're designing for two customers: humans and their AI agents. Design for one, forget the other, and it fails.
The most important AI benchmark you have never heard of measures one thing: how long can an AI system work on a task before it loses the thread? In healthcare, that matters more than single-answer accuracy. A sepsis protocol is a multi-hour trajectory, not a prompt. Attention span is the real gate.
The bottleneck in tech is no longer writing code, it’s deciding what to build. As AI collapses development time, value shifts upstream to product judgment. In healthcare especially, models work, but projects fail without real product thinking. The new question isn’t can we build it, but should we.